Possible Cause: Power is not completely connected to the CPAP.

Solution: Ensure that the power source is completely and correctly connected to the Transcend CPAP.

Possible Cause: Power source is defective.

Solution: Ensure that a solid green LED light shows up on the AC power supply when it is plugged into a power outlet and connected to the Transcend CPAP. If you are using a battery, check that the battery is fully charged A green LED light will appear on the battery when it is plugged into the power supply if the battery is fully charged. If there is a fault with the battery, a red LED will appear.

Possible Cause: Mask is not fitted properly, resulting in excessive air leak.

Solution: Ensure your mask is fitted securely and comfortably against your face. Please refer to your Transcend Quick Guide – Fitting section for detailed instructions.

Possible Cause: Mask tubing is not fully connected.

Solution: Check that the mask tubing is completely connected to the CPAP and mask. See your Transcend Quick Guide – Connecting section for detailed instructions.

Possible Cause: Power is not completely connected to the CPAP.

Solution: Ensure that the power source is completely and correctly connected to the Transcend CPAP.

Possible Cause: Power source is defective.

Solution: Ensure that a solid green LED light shows up on the AC power supply when it is plugged into a power outlet and connected to the Transcend CPAP. If you are using a battery, check that the battery is fully charged. A green LED light will appear on the battery when it is plugged into the power supply if the battery is fully charged. If there is a fault with the battery, a red LED will appear.

Possible Cause: Mask is not fitted properly, resulting in excessive air leak.

Solution: Ensure your mask is fitted securely and comfortably against your face. Please see the Transcend Quick Guide – Fitting section for detailed instructions.

Possible Cause: Air supply tube is not fully connected.

Solution: Check that the air supply tube is completely connected to the CPAP and mask. See the Transcend Quick Guide – Fitting section for detailed instructions.

Possible Cause: Air supply tube is blocked or punctured.

Solution: Check that tubing is clear of debris and free of any punctures.

Possible Cause: Air filter is dirty.

Solution: Change the air filter.

Possible Cause: The ramp feature is enabled.

Solution: To accelerate the rate of gradual pressure increase while the ramp feature is enabled, hold down the ramp button until you reach a comfortable pressure. The device will continue in ramp mode until it reaches your prescribed therapy pressure. To bypass the ramp feature, do not press the ramp button once the device is in On mode.

Possible Cause: Mask is not fitted properly, resulting in excessive air leak.

Solution: Ensure your mask is fitted securely and comfortably against your face. Please see the Transcend Quick Guide – Fitting section for detailed instructions.

Possible Cause: Air supply tube is not fully connected.

Solution: Check that the air supply tube is completely connected to the CPAP and mask. See the Transcend Quick Guide – Fitting section for detailed instructions.

Possible Cause: Air supply tube is blocked or punctured.

Solution: Check that tubing is clear of debris and free of any punctures.

Possible Cause: Air filter is dirty.

Solution: Change the air filter.

Possible Cause: The ramp feature is enabled.

Solution: To accelerate the rate of gradual pressure increase while the ramp feature is enabled, hold down the ramp button until you reach a comfortable pressure. The device will continue in ramp mode until it reaches your prescribed therapy pressure. To bypass the ramp feature, do not press the ramp button once the device is in On mode.

Possible Cause: Mask is not fitted properly, resulting in excessive air leak.

Solution: Ensure your mask is fitted securely and comfortably against your face. Please see the Transcend Quick Guide – Fitting section for detailed instructions.

Possible Cause: Mask tubing is not fully connected.

Solution: Check that the mask tubing is completely connected to the CPAP and mask. Please see the Transcend Quick Guide – Fitting section for detailed instructions.

Possible Cause: Air tubing is blocked or punctured.

Solution: Check that tubing is clear of debris and free of any punctures.

Possible Cause:The Transcend WhisperSoft muffler isn’t attached to the device or is damaged.

Solution:Connect the Transcend WhisperSoft muffler to the device with the provided air hoses. Or, contact Transcend Customer Care for a replacement.

Possible Cause: CPAP device pressure may be set too high.

Solution: Try breathing through your nose with your mouth closed. Use the ramp feature to acclimate to the pressure while falling asleep. If the pressure remains problematic, contact your homecare provider.

Possible Cause: There are several fault modes to signify specific errors that may occur with your Transcend CPAP.

Solution: Please see the following fault mode tables for more detailed information. When viewing the LED lights, the Device LED is the green light and the Fault LED is the amber light.

Blinking LED lights can indicate many things. Refer to the Transcend User Manual for your device for a full description.